About Me

As an IT analyst, system engineer, and technical support engineer, I have over five years of experience in designing, installing, and maintaining IT infrastructure for the telecom, banking, and IT sectors. I have a bachelor’s degree in computer science and a strong background in Linux, Windows, SQL, Oracle, and Microsoft technologies, which enable me to solve complex problems and deliver solutions that meet various business needs.

Professional Experience

Senior IT Analyst, Fortune Fund Myanmar Co., Ltd. (2019 - 2023)

  • Installed, configured, and maintained computer hardware, software, and peripherals.
  • Provided technical support for web and mobile applications of microfinance systems and end-users, troubleshooting hardware, software, and network issues via phone, email, and in person.
  • Responsible for troubleshooting the software applications used by the company and ensuring the timely resolution of help desk tickets.
  • Managed user accounts, permissions, and access rights in related systems.
  • Documented technical procedures and solutions for knowledge-sharing and training purposes.
  • Collaborated with cross-functional teams to escalate and resolve complex technical issues.

System Engineer, Mytel (2018 - 2019)

  • Implemented physical server changes, including ESXi and VMware Server configurations, to meet project requirements.
  • Created virtual machines on the VCenter Server.
  • Installed operating systems and packages on data center servers.
  • Monitored the status of integrated databases and backup servers in enterprise systems daily.
  • Supported system users and employees in troubleshooting and problem-solving protocols.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Assisted employees in resolving network problems at both onsite and remote locations.
  • Maintained the stability, integrity, and efficient operation of information systems supporting organizational functions.

System Engineer, Myanmar Information Technology Pte. Ltd. (2012 - 2017)

  • FLEXCUBE Universal Banking Projects (at KBZ Bank, MAB Bank and TFB Bank).
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Supported the Oracle System team in setting up RAC.
  • Set up and configured servers in the Data Center (power, servers, networking, etc.).
  • Installed and configured operating systems, databases, and middleware on data center servers.
  • Monitored the status of integrated databases and backup servers in enterprise systems daily.
  • Provided technology consulting to external and internal project teams.
  • Led the migration team in legacy Core Banking to FLEXCUBE Universal Banking data migration.
  • Conducted testing for functional and technical test cases.

Education

  • Bachelor of Science (Hons) (Computer Science), Yadanabon University, 2007 - 2011 ##- Brief description of coursework or achievements.

Skills

  • Technical Skills: Microsoft Windows, Linux, Solaris, MacOS, Oracle Database, Oracle WebLogic, SQL, Microsoft SQL Server, VMware, Microsoft 365, Active Directory.
  • Soft Skills: Communication, Problem Solving, Teamwork, Leadership, Customer Service.

Interests

  • Playing Esports, Listening Music, Watching Movies, Travelling.

Contact Information

  • Email: zinmyonaing7@gmail.com
  • LinkedIn: https://www.linkedin.com/in/zin-myo-naing-8a6460a0
  • Phone: (416) 824-2627