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Zin Myo Naing

+1 (416) 824-2627 zinmyonaing7@gmail.com 59 Viella Street, Toronto, ON M6N 5C6, Canada

https://www.linkedin.com/in/zin-myo-naing-8a6460a0

PROFESSIONAL SUMMARY

Results-driven IT professional with experience in system administration and network management, consistently delivering solutions that enhance operational efficiency and reduce downtime. Expertise in managing enterprise-level IT infrastructures, applications, and IT support, with proficiency in systems administration (Windows/Linux), SQL, database management, and virtualization. I am excited to contribute my expertise to a dynamic IT team.

PROFESSIONAL EXPERIENCE

Technical Support Representative 02/2024 - Present Carry Telecom Toronto, Canada

• Provided technical support to customers via phone, email, and chat, addressing connectivity, hardware, and software issues. • Diagnosed and resolved network issues, including network equipment configuration, slow speeds, intermittent connectivity, and hardware malfunctions. • Managed customer inquiries and issues using a ticketing system, ensuring accurate and timely documentation of all support interactions. • Guided customers through software installations and updates to ensure optimal performance of services. • Collaborated with the team to escalate complex problems and diligently followed up to guarantee their resolution.

Senior IT Analyst 06/2019 - 11/2023 Fortune Fund Myanmar Co., Ltd. Yangon, Myanmar

  • Installed, configured, and maintained computer hardware, software, and peripherals.
  • Provided technical support for web and mobile applications of microfinance systems and end-users, troubleshooting hardware, software, and network issues via phone, email, and in person.
  • Responsible for troubleshooting the software applications used by the company and ensuring the timely resolution of help desk tickets.
  • Managed user accounts, permissions, and access rights in related systems.
  • Documented technical procedures and solutions for knowledge-sharing and training purposes.
  • Collaborated with cross-functional teams to escalate and resolve complex technical issues.

System Engineer 04/2018 - 05/2019 Mytel Yangon, Myanmar

  • Implemented physical server changes, including ESXi and VMware Server configurations, to meet project requirements.
  • Created virtual machines on the VCenter Server.
  • Installed operating systems and packages on data center servers.
  • Monitored the status of integrated databases and backup servers in enterprise systems daily.
  • Supported system users and employees in troubleshooting and problem-solving protocols.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Assisted employees in resolving network problems at both onsite and remote locations.
  • Maintained the stability, integrity, and efficient operation of information systems supporting organizational functions.

System Engineer 08/2012 - 10/2017 Myanmar Information Technology Pte. Ltd. Yangon, Myanmar

  • FLEXCUBE Universal Banking Projects (at KBZ Bank, MAB Bank and TFB Bank)
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Supported the Oracle System team in setting up RAC.
  • Set up and configured servers in the Data Center (power, servers, networking, etc.).
  • Installed and configured operating systems, databases, and middleware on data center servers.
  • Monitored the status of integrated databases and backup servers in enterprise systems daily.
  • Provided technology consulting to external and internal project teams.
  • Led the migration team in legacy Core Banking to FLEXCUBE Universal Banking data migration.
  • Conducted testing for functional and technical test cases.

SKILLS

Microsoft Windows,Linux, Solaris, MacOS, Oracle Database, Oracle Weblogic, SQL, Microsoft SQL Server, VMware, Microsoft 365, Active Directory, Apache HTTP Server, Application Support, IT Help Desk Support

EDUCATION

Bachelor of Science (Hons) (Computer Science) 2007 - 2011 Yadanabon University Myanmar